Introduction
This Privacy Notice explains how BondFinance collects and handles personal information through this website and when responding to home-finance enquiries. We aim to process personal information responsibly and in a manner consistent with the Protection of Personal Information Act, 2013 (POPIA), where it applies. This notice is general information and is not legal advice.
Information We Collect
When you submit an enquiry, we collect the information you choose to provide: your full name, email address and cell phone number. We may also receive basic technical information associated with website use, such as browser type, device type, pages visited, approximate location derived from an IP address, and the date and time of a visit.
How We Use Your Information
We use your information to respond to your enquiry, contact you about home-finance assistance, understand your needs, maintain enquiry records, improve our website and services, prevent misuse, and comply with applicable legal obligations. We will not use your information for an unrelated purpose without an appropriate reason or further consent where required.
Sharing of Information
We do not sell your personal information. We may share information with service providers that help us operate the website, manage enquiries or communicate with you, subject to appropriate confidentiality and data-protection safeguards. Information may also be disclosed where required or permitted by law, or where necessary to establish, exercise or defend legal rights.
Data Security
We take reasonable technical and organisational steps designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure, but we review safeguards appropriate to the nature of the information we process.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, maintaining appropriate business records, resolving disputes and meeting legal or regulatory requirements. Information that is no longer required will be deleted or de-identified where reasonably practicable.
Your Rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to or correction of that information, object to certain processing, request deletion where appropriate, or withdraw consent for future contact. Some rights may be limited where we have a lawful reason or obligation to retain or process information. You may also raise a concern with South Africa’s Information Regulator.
Cookies and Website Usage
This website may use essential cookies or similar technologies needed for basic operation, security and performance. If analytics or other non-essential technologies are introduced, this notice should be updated and any consent choices required by applicable law should be provided. You can manage cookies through your browser settings, although blocking essential cookies may affect website operation.
Changes to This Notice
We may update this Privacy Notice when our practices, services or legal obligations change. The revised notice will be published on this page and the “Last updated” date will be changed. We encourage you to review this page periodically.
Contact Us
For privacy questions or requests, please use our enquiry form and request a call back. A BondFinance representative will contact you using the details you provide so that your request can be handled appropriately.
Request a call back